IT Support

With the increasing reliance on IT it is important to know you can get reliable support when you need it.

We offer a variety of support options on either a pay-as-you-go or fixed price basis for all aspects of IT, so whether you need remote support for end users or technical support for your IT teams, we have a solution to best suit your needs.

At a Glance…

Highly skilled Engineering team
Proactive remote monitoring and management
Friendly ServiceDesk team
ITIL based service delivery
Pay-as-you-go or fixed price options

Features

ServiceDesk & Engineering Support
Expert Help Desk

ServiceDesk & Engineering Support

We have a highly skilled, friendly team of engineers on hand to help solve your IT issues quickly and efficiently when you need them. Our ServiceDesk is equipped with the latest secure remote access technologies and remote management tools, all designed to improve time to fix, minimise business interruption and ensure effective root cause analysis.

All of our team undergo extensive technical and customer services training and are backed by our senior technical team when required. Our service delivery is underpinned by ITIL processes and all of our team are ITIL accredited.

Proactive Support

This complete 24×7 support service enables you to have peace of mind – systems are monitored, updates are applied and a highly trained Royse Technologies engineer is available whenever you need support. All of your IT systems – from the network to every device – are proactively managed and monitored by our dedicated managed services team.